Business Model Canvas: [Business or product]
A structured description of how one business creates, delivers and
captures value, written as nine building blocks, then turned into a
list of risky assumptions and a test plan. The nine-block idea comes
from the Business Model Canvas by Alexander Osterwalder and Strategyzer
(Business Model Generation, Osterwalder and Pigneur, Wiley, 2010); the
section structure and wording here are original. Replace every
[bracketed] value and every row marked Example.
Document control
| Field | Value |
|---|
| Document ID | [BMC-YYYY-NN] |
| Business or product | [Name] |
| Customer segment covered | [One primary segment] |
| Version | [0.1] |
| Status | [Draft / Testing / Validated / Retired] |
| Owner | [@owner] |
| Reviewers | [@reviewer, @reviewer] |
| Last updated | YYYY-MM-DD |
| Classification | [Internal / Confidential] |
Revision history
| Version | Date | Author | Change |
|---|
| 0.1 | YYYY-MM-DD | [@author] | First canvas from team workshop |
| 0.2 (Example) | YYYY-MM-DD | [@author] | Price block updated after 8 sales calls |
The worked example throughout is Pellwick Repair Co., a fictional
firm that offers small offices a monthly subscription to keep their
chairs and desks repaired and refurbished on site.
1. Scope and decision
| Item | Value |
|---|
| Decision this canvas informs | [For example: launch in a second city next year?] |
| Time horizon | [For example: next 12 months] |
| Current stage | [Idea / Pilot / Revenue / Scaling] |
| Inputs used | [Customer interviews, sales data, competitor scan] |
Example: Pellwick decides whether to hire a second technician team
after a six-month pilot with 40 offices.
2. Customer segments
| ID | Segment | Size estimate | Who pays | E / A |
|---|
| CS-1 | [Segment] | [Number of customers] | [Role] | [E / A] |
| CS-1 (Example) | Offices of 10 to 80 staff that own their furniture | 1,900 in the home city (business register count) | Office manager budget | E |
| CS-2 (Example) | Shared co-working spaces | 60 in the home city | Operator | A |
3. Value propositions
| ID | For segment | Outcome promised | Current alternative | E / A |
|---|
| VP-1 | [CS-n] | [Outcome] | [What they do today] | [E / A] |
| VP-1 (Example) | CS-1 | Every chair and desk works, with no purchasing or disposal effort | Buy new furniture every few years, discard broken items | A |
4. Channels
| Phase | Channel | E / A |
|---|
| Awareness | [Channel] | [E / A] |
| Example: Awareness | Referrals from facilities firms that clean the same offices | A |
| Example: Purchase | Online quote and direct debit sign-up | E |
| Example: Delivery | Quarterly on-site visit by a technician with a van workshop | E |
| Example: After-sales | Report-a-fault form, next-week visit | E |
5. Customer relationships
| Segment | Relationship type | How it is kept | Cost driver |
|---|
| [CS-n] | [Type] | [Method] | [Driver] |
| CS-1 (Example) | Personal, low touch | Named technician, visit report emailed after each visit | Technician time |
6. Revenue streams
| ID | Stream | Pricing mechanism | Price | E / A |
|---|
| RS-1 | [Stream] | [Subscription / usage / one-off] | [Amount] | [E / A] |
| RS-1 (Example) | Furniture care subscription | Per seat per month | 4.50 | E (pilot) |
| RS-2 (Example) | Refurbished chairs sold to existing customers | One-off sale | 90 each | A |
7. Key resources
- [Resource and why it is essential]
- Example: Trained upholstery and mechanism technicians.
- Example: A van fitted as a mobile workshop, and a spare-parts stock.
8. Key activities and key partnerships
| Type | Item | Why it matters | Risk |
|---|
| Activity | [Activity] | [Reason] | [Risk] |
| Activity (Example) | Scheduling visits to fit office hours | Drives technician utilisation | Low utilisation if routes are poor |
| Partner (Example) | Parts wholesaler for gas lifts and castors | Cheaper parts than retail | Single supplier |
| Partner (Example) | Facilities cleaning firms | Referral channel | Partner may start its own service |
9. Cost structure
| Cost | Fixed or variable | Monthly amount |
|---|
| [Cost] | [Fixed / Variable] | [Amount] |
| Example: Two technicians | Fixed | 6,400 |
| Example: Van, workshop and insurance | Fixed | 1,800 |
| Example: Scheduling software | Fixed | 200 |
| Example: Parts per seat | Variable | 1.20 per seat |
Example calculation: fixed costs are 6,400 + 1,800 + 200 = 8,400 per
month. Contribution per seat is 4.50 - 1.20 = 3.30. Break-even is
8,400 / 3.30 = 2,545.5, so about 2,546 seats. The pilot covers 40
offices with an average of 30 seats (1,200 seats), earning 5,400 per
month in revenue and a monthly contribution shortfall of
1,200 x 3.30 - 8,400 = -4,440. Reaching break-even is the main risk.
10. Assumptions ranked by risk
| ID | Assumption | Block | Impact if wrong | Confidence |
|---|
| AS-001 | [Assumption] | [Section] | [Fatal / High / Medium] | [Low / Medium / High] |
| AS-001 (Example) | One technician pair can keep 2,546 subscribed seats serviced with quarterly visits | 9 | Fatal | Low |
| AS-002 (Example) | Facilities firms will refer customers | 4 | High | Low |
| AS-003 (Example) | Customers buy refurbished chairs | 6 | Medium | Medium |
11. Test plan
| Assumption | Test | Pass rule | Owner | Deadline | Result |
|---|
| [AS-NNN] | [Test] | [Observable threshold] | [@owner] | YYYY-MM-DD | [Pass / Fail / Pending] |
| AS-001 (Example) | Time-and-motion log of 4 weeks of visits | Average under 6 minutes per seat per quarterly visit | [@ops-lead] | YYYY-MM-DD | Pending |
| AS-002 (Example) | Referral offer to 3 cleaning firms | 5 or more qualified leads in 6 weeks | [@founder] | YYYY-MM-DD | Pending |
12. Related templates
Glossary
- Building block: one of the nine areas the canvas describes.
- Contribution per unit: price minus variable cost per unit.
- Break-even: the volume at which contribution equals fixed costs.
- Evidence (E): something observed, measured or paid for.
- Assumption (A): a belief that has not been tested.
Standard and licence note
Structure aligned with the nine building blocks of the Business Model
Canvas, created by Alexander Osterwalder and published by Strategyzer
AG, described in Business Model Generation (Alexander Osterwalder and
Yves Pigneur, Wiley, 2010). Copies of the canvas diagram carry a
Creative Commons Attribution-ShareAlike 3.0 Unported notice. This
template does not reproduce the canvas layout or its box prompts: the
blocks are named and the section text, the assumption ranking and the
fictional Pellwick example are original, so the template keeps the MIT
licence. For the official canvas and its current terms, see
https://www.strategyzer.com/library/the-business-model-canvas. Check the
current version before use. Template licence: MIT.