Change Request: [change]
ITIL change record – risk, plan, rollback, approval
Mode d'emploi: ITIL-style change control. Rollback triggers agreed before the window; the decision owner is named.
Aperçu
Change Request: [change]
Change management record (ITIL-shaped) – what changes, the risk, the plan, the rollback. Approved before touched.
| Field | Value |
|---|---|
| Change ID | CR-NNNN |
| Requester | @name |
| Implementer | @name |
| Type | Standard / Normal / Emergency |
| Priority | Low / Medium / High |
| Window | YYYY-MM-DD HH:MM to HH:MM [TZ] |
| Status | Submitted / Approved / Scheduled / Done / Rolled back |
Description
What changes and why:
Systems affected
| System | Impact | Users affected |
|---|---|---|
Risk assessment
| Question | Answer |
|---|---|
| What breaks if it goes wrong? | |
| Blast radius | [scope] |
| Service interruption expected? | Yes / No – duration |
| Similar change failed before? |
Implementation plan
- [step with expected result]
- [step]
- Verification: [how to confirm success]
Rollback plan
- Trigger: [conditions that force rollback]
- Steps: [reverse procedure]
- Decision owner: @name
- Rollback tested? Yes / No / N/A
Approval
| Role | Approver | Decision | Date |
|---|---|---|---|
| Technical | @name | Approve / Reject | YYYY-MM-DD |
| Business / CAB | @name | Approve / Reject | YYYY-MM-DD |
Post-implementation
- Verification checks passed
- Monitoring clean for N hours
- Stakeholders notified
- Documentation updated
Outcome: [success / partial / rolled back – what happened]