# Procedure: Process name

> ISO documented procedure – the "maintain documented information"
> level of the QMS/ISMS pyramid (policy → procedure → work
> instruction → record). Header block per controlled-document standard.

| Field | Value |
|-------|-------|
| Document ID | DOC-[AREA]-NNN |
| Version | N.N |
| Owner | Process owner role |
| Approved by | @name |
| Effective | YYYY-MM-DD |
| Next review | YYYY-MM-DD |
| Related clauses | ISO XXXXX cl.N.N |

## 1. Purpose

What this procedure governs; which standard requirement it implements.

## 2. Scope

- Applies to: departments, activities, systems
- Interfaces: upstream/downstream processes

## 3. Responsibilities

| Role | Responsibility (RACI) |
|------|------------------------|
| Process owner | A – approves, reviews |
| Executor | R – performs steps |
| Reviewer | C – consulted |
| Management | I – informed |

## 4. Definitions

| Term | Meaning |
|------|---------|
| Term | ... |

## 5. Procedure

### 5.1 Process flow

```mermaid
flowchart TD
    A[Trigger / input] --> B[Step]
    B --> C{Decision}
    C -->|yes| D[Action]
    C -->|no| E[Alternative]
    D --> F[Output / record]
```

### 5.2 Steps

| Step | Actor | Action | Output/record |
|------|-------|--------|---------------|
| 1 | Role | What is done | Artifact produced |
| 2 | Role | ... | ... |
| 3 | Role | Control point – what is verified | Check result |

## 6. KPIs & monitoring

| Measure | Target | Frequency | Reviewed in |
|---------|--------|-----------|-------------|
| Process KPI | N | monthly | Mgmt review |

## 7. Records

| Record | Where stored | Retention |
|--------|--------------|-----------|
| Evidence of execution | location | N years |

## 8. References

- ISO clause, parent policy, related procedures