# FAQ: Product or topic

## Getting started

**What is this product?**
One-sentence answer, then a link to the full doc.

**Who is it for?**
Answer.

**Is it free?**
Answer with any caveats stated plainly.

## Usage

**How do I do common task X?**
Short answer + link to detailed guide.

**Does it work offline?**
Answer.

**Where is my data stored?**
Answer – be precise, users care.

## Troubleshooting

**Why does X not work?**
Most common cause first, then how to diagnose.

**How do I reset everything?**
Steps + warning about what is lost.

## Account & billing

**Do I need an account?**
Answer.

**How do I cancel / get a refund?**
Answer.

## Privacy & security

**What data do you collect?**
Answer plainly – this is the question users actually read.

**How do I delete my data?**
Steps.

## Still stuck?

- Support channel: link
- Community: link