# Guest Incident Report: [Incident ID]

> A factual record of one incident involving a guest or visitor at a
> hotel, restaurant or venue: injury or illness, theft or loss, damage,
> or a serious complaint. Based on common hospitality incident
> reporting practice. Replace every `[bracketed]` value and every row
> marked *Example*. This is a documentation format, not legal, medical
> or insurance advice: check the current official reporting rules and a
> qualified professional.

<!--
Guidance: How to use this template
- Complete it within the shift, while memories are fresh. Record facts
  you saw or were told, and say who told you. Do not record opinions on
  blame, and do not admit or deny liability to the guest.
- First aid and emergency calls come before paperwork. Keep evidence
  (CCTV, key-card logs, the item involved) and note where it is stored.
- Collect only the personal data needed. Health details are special
  category data under the EU and UK GDPR (Article 9); restrict access
  to this report.
- Some injuries to members of the public must be reported to a
  regulator. Example (UK, checked 2026-10-30): under RIDDOR 2013,
  regulation 5, an injury to a person not at work who is taken directly
  from the scene to hospital for treatment is reportable
  (https://www.hse.gov.uk/riddor/key-definitions.htm). Check the rules
  where you operate and tell your insurer as your policy requires.
- Front desk steps that lead here are in `hospitality/front-office-sop`;
  food illness complaints also go to the food safety plan
  (`hospitality/food-safety-plan`).
-->

| Field | Value |
|---|---|
| Incident ID | [INC-YYYY-NNN] (*Example:* INC-2026-041) |
| Property | [*Example:* Corvelle Quay Hotel (fictional), restaurant terrace] |
| Date and time of incident | YYYY-MM-DD HH:MM |
| Reported by (staff) | [Name, role] |
| Report completed | YYYY-MM-DD HH:MM |
| Type | [Injury / illness / theft or loss / damage / complaint / other] |
| Severity | [Minor / needs treatment / hospital / police involved] |
| Classification | [Confidential, restricted to duty manager, security, insurer] |

## 1. People involved

| Role | Name | Room or contact | Statement taken |
|---|---|---|---|
| Guest *(Example)* | [Guest name] | Room 312 | Yes, verbal, recorded below |
| Witness *(Example)* | [Name] | [Staff, server] | Yes, written, attached |
| [Role] | [Name] | [Contact] | [Yes / no] |

## 2. What happened

<!-- Guidance: Who, what, where, when, in time order. Quote the guest's own words in quotation marks where it matters. Add a sketch or photo reference for the location. -->

[*Example:* At 19:40 the guest slipped on the terrace step next to
table 14 while it was raining. The server saw the fall. The guest said
"my wrist hurts". The step had no wet-floor sign at the time.]

## 3. Actions taken

| Time | Action | By |
|---|---|---|
| 19:42 *(Example)* | First aid given, ice pack, guest seated indoors | [First aider] |
| 19:55 *(Example)* | Guest chose to go to hospital by taxi, receipt kept | [Duty manager] |
| 20:05 *(Example)* | Step closed, wet-floor signs placed, photos taken | [Supervisor] |
| [HH:MM] | [Action] | [Name] |

## 4. Evidence, notifications and follow-up

- Evidence kept: [CCTV camera and time range, photos, item, where
  stored, retention period].
- Notified: [general manager, insurer, police (crime reference),
  regulator (reference)], with date and time of each.
- Follow-up with the guest: [who will call, when; no promise of
  compensation without authority].
- Root cause and prevention: [*Example:* add anti-slip strip to terrace
  step, owner @maintenance, due YYYY-MM-DD].
- Closed by: [@manager], YYYY-MM-DD.

## Standard and licence note

Based on common hospitality incident reporting practice, with the UK
RIDDOR 2013 rule for injuries to people not at work shown as a dated
example from the HSE website. All text and the fictional example are
original. Template licence: MIT.