Bộ mẫu nội dung hỗ trợ sản phẩm

Docs plan: audiences and tasks, deliverables inventory, IA, style, pipeline, review, localisation, accessibility, metrics, optional agile delivery and docs DoD

Docs site map and IA spec: audiences, Diátaxis content-type map, navigation, site-map tree, URL scheme, versioning, search facets, redirects, llms.txt

KB article: metadata (article ID, product version, verified date, owner), environment, symptoms, cause, resolution, verification, related tickets, maintenance rules

Evidence-based FAQ: question rules, when an FAQ is the wrong form, entry register with sources and review dates, canonical links, optional FAQPage note

Troubleshooting guide: diagnostic first steps, symptom index, decision steps per problem with verification, data to collect before contacting support, known issues link

Living known-issues register: ID, symptom, affected versions and platforms, workaround, status, fix version, links, publication and review rules

Error catalogue: code scheme, RFC 9457 problem details mapping, writing rules, entries with cause and fix, client handling, governance

Screencast script: narration vs action table, reset state, exact commands, zoom, pacing, chapters, WebVTT captions, transcript, audio description

Docs health report: coverage, freshness, quality (lint, links, accessibility), findability, usefulness, support impact, scorecard, actions, privacy-first

Docs content audit: criteria, page inventory with owner, last verified, signals, accuracy, ROT verdict and action, findings, gaps, remediation, redirects