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Bộ mẫu dịch vụ số công

Xây dựng dịch vụ số của chính phủ: kiến trúc, DPIA, trợ năng, mua sắm, đánh giá dịch vụ và tuyên bố công khai.

8 mẫu trong 3 bước, theo thứ tự sử dụng. Mở mẫu bất kỳ trong trình soạn thảo, điền nội dung rồi xuất ra PDF, DOCX hoặc HTML.

Bước 1

Xây dựng

  1. Public Sector Digital Service Architecture Template

    Đầy đủ

    Government service architecture: user needs, service map, FEAF v2, TCoP, EIF mapping, shared platforms, accessibility, identity, data sharing, assessments

    GOV.UK Service Standard (14 points); Technology Code of Practice; FEAF v2; EIF; Regulation (EU) 2024/903; WCAG 2.2

  2. Data Protection Impact Assessment (DPIA) Template

    Đầy đủ

    GDPR Art. 35 DPIA: WP248 screening, processing description, necessity, scored risk register, measures, DPO advice, Art. 36 prior consultation, review

    GDPR Art. 35-36; WP248 rev.01 (EDPB-endorsed); EDPB DPIA template v1.0 (2026)

  3. Accessibility Checklist Template (WCAG 2.2)

    Đầy đủ

    Pre-release check of all 55 WCAG 2.2 A and AA criteria by number, legal context (EAA, EN 301 549, UK, Section 508), evidence, issues

    WCAG 2.2 (ISO/IEC 40500:2025)

  4. UX Research Plan Template

    Chuẩn

    Decision, research questions, method and sample rationale, recruitment, incentives, informed consent, GDPR/CCPA data and retention, safeguarding, script, analysis

    GDPR / UK GDPR, CCPA (dated examples)

  5. Usability Test Plan Template (ISO 9241-11, SUS)

    Đầy đủ

    Usability test plan: decision, context of use, participants, task scenarios, effectiveness, efficiency, satisfaction, SUS scoring, script, analysis

    ISO 9241-11:2018; ISO/IEC 25066:2016
Bước 2

Mua sắm và nhà cung cấp

  1. Public Procurement Tender Template (Award Criteria, Standstill)

    Đầy đủ

    Tender pack: threshold check, tender notice, participation conditions, award criteria and scoring, minimum periods, assessment record, standstill

    UK Procurement Act 2023 (2026 thresholds); Directive 2014/24/EU (2026-2027 thresholds); Directive 2007/66/EC
Bước 3

Bảo đảm

  1. Service Assessment Report Template (14-Point Service Standard)

    Đầy đủ

    Service assessment report: evidence pack, rating per point of the 14-point Service Standard, recommendations, amber tracking, decision

    GOV.UK Service Standard (14 points); GOV.UK service assessment guidance (updated 2026-09-07)

  2. Accessibility Statement Template (EU Model, EAA, UK)

    Chuẩn

    Accessibility statement: regime table (WAD, EAA, UK, ADA), compliance status, non-accessible content, preparation, feedback, enforcement, improvement plan

    Implementing Decision (EU) 2018/1523 model statement; Directive (EU) 2019/882 Annex V; WCAG 2.2