Psychosocial Risk Assessment Template (ISO 45003)

Psychosocial hazard checklist, worker participation, risk criteria, register with residual risk, controls by hierarchy, action plan, support, review

Nhân sự & Vận hành nhân sựChuẩnISO 45003:2021; ISO 45001:2018 with Amd 1:2024; HSE Management Standardspsychosocial risk assessmentCập nhật 29 thg 10, 2026

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Cách dùng: Use it when you assess work-related stress and other psychosocial hazards with workers. Fill the evidence sources and worker participation first, then rate each hazard as a work condition. The main pitfall is relying on wellbeing training and assistance programmes instead of changing the work.

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Psychosocial Risk Assessment: [Organisation, site or team]

An assessment of psychosocial hazards at work (how work is organised, social factors, and the work environment, equipment and hazardous tasks), with worker consultation, a risk rating, controls chosen in hierarchy order, an action plan and a review cycle. Structure aligned with ISO 45003:2021, Occupational health and safety management, Psychological health and safety at work, Guidelines for managing psychosocial risks, used within an ISO 45001 management system, and with the UK HSE Management Standards as a public reference. Replace every [bracketed] value and every row marked Example. This is a documentation format, not legal, medical or clinical advice.

Scope, method and sources
Worker participation
Hazard checklist
Risk criteria
Risk register
Controls by hierarchy
Action plan
Support routes
Monitoring and review
Legal pointers (dated examples, October 2026)
References
Standard and licence note

Document control

Field	Value
Document ID	[OHS-PSR-003]
Version	[1.0]
Status	[Draft / In review / Approved]
Owner	[OH&S manager or Head of People, @name]
Approvers	[Site director, worker representative]
Scope	[Sites, teams, roles, shifts, remote workers]
Assessment period	YYYY-MM-DD to YYYY-MM-DD
Worker consultation	[Committee meeting IDs, focus groups, survey dates]
Last updated	YYYY-MM-DD
Next review	YYYY-MM-DD (annual, and after major change or incidents)
Classification	[Internal]

Revision history

Version	Date	Author	Change
1.0 (Example)	2026-10-26	[@ohs-manager]	First assessment after the 2026 workload survey
[1.1]	YYYY-MM-DD	[@name]	[Review after reorganisation]

1. Scope, method and sources

Evidence used (tick each):

Worker survey, for example the HSE Management Standards Indicator Tool or an equivalent validated questionnaire
Focus groups or structured discussions by team
Sickness absence and turnover data (aggregated)
Exit interview themes (hr/exit-interview)
Grievances, harassment reports and whistleblowing trends (aggregated, no names)
Workload, overtime and on-call data
Incidents involving violence or aggression
Planned changes to the organisation, systems or roles

Example: 64 of 80 staff answered the October 2026 survey, a response rate of 80%; four focus groups were held, one per team.

2. Worker participation

Activity	Who took part	Date	What changed as a result
Survey (Example)	All staff, anonymous	2026-10-05 to 2026-10-16	Workload added as top priority
Focus group, support team (Example)	7 engineers and a union representative	2026-10-20	Customer aggression hazard added
Safety committee review (Example)	Committee incl. worker representatives	2026-10-26	Controls for PSR-03 agreed
[Activity]	[Participants]	YYYY-MM-DD	[Change]

3. Hazard checklist

How work is organised

Roles and responsibilities: unclear, conflicting or changing
Job demands: workload, pace, deadlines, emotional demands
Job control: say in how and when work is done
Working hours: long hours, shifts, on-call, always reachable
Change management: reorganisations, new systems, job insecurity
Remote and isolated work

Social factors

Relationships: conflict, poor communication
Leadership: unclear direction, lack of manager support
Recognition and reward
Bullying, harassment, discrimination and violence, including from customers or the public
Work-life balance and career development

Work environment, equipment and hazardous tasks

Poor equipment, noise, heat or space that adds strain
Hazardous or high-consequence tasks that create stress
Exposure to traumatic events

The UK HSE Management Standards cover six related areas: demands, control, support, relationships, role and change.

4. Risk criteria

Risk score = likelihood (1 to 4) x consequence (1 to 4).

Score	Level	Response
1 to 4	Low	Monitor; keep existing controls
5 to 8	Medium	Plan controls within [3 months]
9 to 16	High	Act now; senior management owns the action

5. Risk register

ID	Group	Hazard and who is affected	Existing controls	L	C	Score	Level	Planned controls	Residual L	Residual C	Residual score	Residual level
PSR-01 (Example)	Work organisation	Release-week workload peaks for firmware team; overtime above 10 hours a week	Overtime approval	3	3	9	High	Release capacity plan, freeze on new requests in release week, time off in lieu	2	3	6	Medium
PSR-02 (Example)	Social factors	Isolation of fully remote staff	Monthly team call	2	2	4	Low	Keep; add quarterly in-person day	2	2	4	Low
PSR-03 (Example)	Social factors	Abusive customer calls to support engineers	Call recording	3	4	12	High	Policy to end abusive calls, escalation to team lead, debrief after incidents, rotation off phones	2	4	8	Medium
PSR-04 (Example)	Work organisation	Unclear roles after the 2026 reorganisation	New org chart	3	2	6	Medium	Role descriptions agreed with each person, responsibility matrix	2	2	4	Low
PSR-05 (Example)	Work environment	Lone working in the test lab at night	Sign-in sheet	2	3	6	Medium	Lone-worker check-in app, no hazardous tests when alone	1	3	3	Low
[PSR-NN]	[Group]	[Hazard, who, how]	[Controls]	[1-4]	[1-4]	[L x C]	[Level]	[Controls]	[1-4]	[1-4]	[L x C]	[Level]

6. Controls by hierarchy

Level	Psychosocial example
Eliminate the hazard	Remove an unnecessary out-of-hours reporting duty
Substitute	Replace an open-ended on-call rota with a staffed rota and set response times
Engineering controls and reorganising work	Rebalance workload, set realistic deadlines, clarify roles, provide better tools, quiet spaces and lone-worker alarms
Administrative controls, including training	Policies on working hours, disconnection, call handling and change consultation; manager training on workload conversations
Complementary individual support	Employee assistance programme, occupational health referral (supports people, does not reduce the hazard; it takes the place of the personal protective equipment level in the ISO 45001 list, which has no direct psychosocial equivalent)

7. Action plan

Action ID	Risk	Action	Owner	Due	Status	Evidence of effect
ACT-01 (Example)	PSR-01	Release capacity plan with no new requests in release week	[@engineering-manager]	2026-12-15	Open	Overtime hours per release week
ACT-02 (Example)	PSR-03	Abusive call policy and escalation route published and trained	[@support-lead]	2026-11-30	Open	Incident debriefs held, repeat survey item
ACT-03 (Example)	PSR-04	Responsibility matrix agreed for each team	[@head-of-people]	2027-01-31	Open	Role clarity survey item
ACT-04 (Example)	PSR-05	Lone-worker check-in app in the test lab; hazardous tests booked only when two people are present	[@lab-manager]	2026-12-31	Open	Check-ins logged on every night shift, no lone hazardous tests
[ACT-NN]	[Risk]	[Action]	[@owner]	YYYY-MM-DD	[Status]	[Measure]

8. Support routes

Line manager or People team: [contact]
Employee assistance programme: [provider, phone, hours]
Occupational health: [referral route]
Mental health first aiders or wellbeing contacts: [names or list]
Grievance and harassment reporting: hr/disciplinary-grievance-procedure
Whistleblowing: compliance/whistleblowing-policy
In an emergency: [local emergency number]

9. Monitoring and review

Indicator	Target	Frequency	Source
High risks with an agreed action	[100%]	Monthly	Section 7
Survey response rate	[At least 70%]	Annually	Survey
Overtime hours per person in release weeks	[Down from baseline]	Per release	Timesheets
Work-related stress absence (aggregated)	[Down from baseline]	Quarterly	HR system
Actions reported back to workers	[Every quarter]	Quarterly	Committee minutes

10. Legal pointers (dated examples, October 2026)

Jurisdiction	Pointer	Official source
EU	EU-OSHA describes managing psychosocial risks as part of the employer's risk assessment duty under the OSH Framework Directive 89/391/EEC. The Healthy Workplaces Campaign 2026 to 2028 focuses on mental health at work.	https://osha.europa.eu/en/themes/psychosocial-risks-and-mental-health
UK	Employers must assess risks, including from work-related stress, under the Management of Health and Safety at Work Regulations 1999 (regulation 3); HSE's Management Standards are its guidance approach.	https://www.hse.gov.uk/stress/standards/index.htm
US	No specific federal OSHA standard on psychosocial hazards as of October 2026; the general duty clause (section 5(a)(1) of the OSH Act) and state rules may apply to recognised hazards such as workplace violence.	https://www.osha.gov/laws-regs/oshact/section_5

11. References

Reference	Edition	Use here
ISO 45003, Psychological health and safety at work, Guidelines for managing psychosocial risks	2021 (first edition)	Three hazard groups, participation, hierarchy applied to psychosocial risk
ISO 45001, Occupational health and safety management systems	2018 with Amd 1:2024 (under revision in 2026)	Clauses 5.4 (consultation and participation), 6.1.2 (hazard identification), 8.1.2 (hierarchy of controls)
HSE Management Standards	Web guidance, updated 2025-01-13	Six areas and the five-step process

Standard and licence note

Structure aligned with ISO 45003:2021 and ISO 45001:2018 with Amd 1:2024, cited by name, edition and clause number only. The hazard prompts, risk scale and examples are original wording written for this collection and reproduce no text from the standards. Public references: HSE Management Standards and EU-OSHA, checked on 2026-10-30. Organisations and figures are fictional. Not legal, medical or clinical advice: check the current editions, the law where you operate and a qualified professional.

Official text: ISO, purchase or licensed access: https://www.iso.org/standard/64283.html (ISO 45003) and https://www.iso.org/standard/63787.html (ISO 45001), also available from national standards bodies.

Template licence: MIT.

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