ISMS Project Charter Template (ISO/IEC 27001)
Objectives, draft scope, sponsor and roles, governance cadence, milestones to Stage 2, assumptions, constraints, project risks, change control, handover
使用方法: Use it once the business case is approved and before work starts. Fill the objectives and the draft scope boundary first, then roles and milestones copied from the roadmap. The main pitfall is treating the ISMS as an IT project that ends: plan the handover to the steering committee from day one.
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ISMS Project Charter: [Organization name]
Project charter for implementing an information security management system (ISMS) and preparing for certification to ISO/IEC 27001:2022 including Amendment 1:2024. It turns the approved business case into a mandate: objectives, a draft scope boundary, sponsor and roles, governance cadence, milestones up to the Stage 2 certification audit, assumptions, constraints, success criteria and change control. It supports clauses 5.1 and 5.3 (leadership commitment, roles and authorities), 6.2 (objectives and how they will be achieved) and 7.1 (resources) during the build phase. Replace every
[bracketed]value and every row marked Example.
Document control
| Field | Value |
|---|---|
| Document ID | DOC-ISMS-009 |
| Version | [1.0] |
| Status | [Draft / In review / Approved / Closed] |
| Owner | [@isms-project-manager] |
| Approvers/reviewers | [@sponsor], [@ceo], [@cfo], [@isms-manager] |
| Last updated | YYYY-MM-DD |
| Classification | [Internal] |
| Standard and edition | ISO/IEC 27001:2022 + Amd 1:2024; guidance ISO/IEC 27003:2017 (a revision is in progress; check for a newer edition) |
| Project name | [ISMS implementation and ISO/IEC 27001 certification] |
| Business case reference | DOC-ISMS-029, version [1.0], decision [DEC-ISMS-001] |
| Roadmap reference | DOC-ISMS-030, version [1.0] |
| Budget reference | DOC-ISMS-031, version [1.0] |
| Project start and planned close | YYYY-MM-DD to YYYY-MM-DD |
| Next scheduled review | YYYY-MM-DD [each phase gate] |
Approvals
| Role | Name | Decision | Date |
|---|---|---|---|
| Project manager | [@isms-project-manager] | [Prepared] | YYYY-MM-DD |
| ISMS manager | [@isms-manager] | [Reviewed] | YYYY-MM-DD |
| Sponsor | [@sponsor] | [Approved] | YYYY-MM-DD |
| Top management | [@ceo] | [Approved] | YYYY-MM-DD |
Revision history
| Version | Date | Author | Change |
|---|---|---|---|
| 1.0 (Example) | YYYY-MM-DD | [@isms-project-manager] | Charter approved at project kick-off |
| 1.1 (Example) | YYYY-MM-DD | [@isms-project-manager] | PCR-002 approved: outsourced support desk added to scope, phase 5 extended by two weeks, Stage 2 unchanged |
Contents
- Purpose and background
- Objectives
- Draft scope boundary
- Deliverables
- Sponsor, roles and project organisation
- Governance cadence
- Milestones to Stage 2
- Assumptions and constraints
- Project risks
- Success criteria
- Change control for the project
- Handover and closure
- Size tiers
- Records and evidence
- References
1. Purpose and background
[Organization name] decided on YYYY-MM-DD (decision [DEC-ISMS-001]) to build an ISMS and to seek accredited certification to ISO/IEC 27001:2022. This charter authorises the project, names the people accountable for it and sets the boundaries within which the project manager may act without returning to top management.
The project is complete when the ISMS operates as described in clauses
4 to 10, the Stage 2 certification audit has been carried out, any
findings have an accepted action plan, and ownership has passed to the
ISMS steering committee (isms/isms-steering-committee-charter,
DOC-ISMS-007). The certification decision itself belongs to the
accredited certification body.
2. Objectives
2.1 Project objectives
| ID | Objective | Measure | Target date | Owner |
|---|---|---|---|---|
| PRJ-OBJ-001 (Example) | Define and approve the ISMS scope | Scope statement DOC-ISMS-002 approved by top management | 2027-03-01 | [@isms-manager] |
| PRJ-OBJ-002 (Example) | Complete the first risk assessment and the Statement of Applicability | Risk register, risk assessment report and SoA approved | 2027-04-26 | [@isms-manager] |
| PRJ-OBJ-003 (Example) | Implement the controls selected in the SoA | 90% of treatment plan actions due before Stage 1 closed, rest scheduled with owners | 2027-08-02 | [@control-owners] |
| PRJ-OBJ-004 (Example) | Operate the ISMS and produce records | At least 12 weeks of records for recurring controls before Stage 2 | 2027-10-18 | [@isms-manager] |
| PRJ-OBJ-005 (Example) | Complete one full internal audit and one management review | Audit report and management review minutes approved | 2027-09-06 | [@internal-auditor], [@ceo] |
| PRJ-OBJ-006 (Example) | Complete Stage 1 and Stage 2 audits within budget | Audit reports received; spend within 10% of DOC-ISMS-031 | 2027-11-01 | [@sponsor] |
2.2 Initial ISMS objectives to be confirmed
Draft two to four ISMS objectives (clause 6.2) for approval in phase 2,
for example: "Phishing simulation report rate above 60% by
YYYY-MM-DD" or "All critical vulnerabilities fixed within 14 days".
Record them in the objectives register
(compliance/objectives-register, DOC-ISMS-024).
3. Draft scope boundary
| Element | In scope (draft) | Out of scope (draft) | Reason |
|---|---|---|---|
| Services (Example) | Clinical scheduling platform (SaaS) and managed service | Legacy on-premises product in end-of-life support | End of life in 12 months; customers informed |
| Legal entities (Example) | Quillmere Health Systems | Holding company | No operations |
| Locations (Example) | Two offices, one colocation suite, remote workers | Customer hospital premises | Customer responsibility; covered by contracts |
| Technology (Example) | Production and DR environments, corporate IT, SaaS productivity suite | Customer-managed integrations | Customer controlled |
| People (Example) | All 320 staff and contractors with access to in-scope assets | None | Everyone who can affect the service is in scope |
| Suppliers (Example) | Colocation provider, cloud backup provider, payroll SaaS (interface only) | Office cleaning (no system access) | Interface controls only |
Interfaces and dependencies to document in the scope statement: [customer integrations, colocation provider services, outsourced support desk, group shared services].
4. Deliverables
| Deliverable | Document ID | Template | Phase |
|---|---|---|---|
| Context and interested parties | DOC-ISMS-003 | isms/isms-context-interested-parties | 1 |
| ISMS scope | DOC-ISMS-002 | compliance/ms-scope | 1 |
| Information security policy | DOC-ISMS-001 | compliance/information-security-policy | 2 |
| Roles, responsibilities and RACI | DOC-ISMS-006 | isms/isms-roles-raci | 2 |
| Risk assessment methodology | DOC-ISMS-010 | compliance/risk-methodology | 3 |
| Risk register and risk assessment report | DOC-ISMS-016, DOC-ISMS-017 | compliance/risk-register, isms/isms-risk-assessment-report | 3 |
| Statement of Applicability | DOC-ISMS-011 | compliance/statement-of-applicability | 3 |
| Risk treatment plan | DOC-ISMS-013 | compliance/risk-treatment-plan | 3 |
| Competence and training matrix | DOC-ISMS-026 | isms/isms-competence-training-matrix | 4 |
| Control evidence matrix | DOC-ISMS-033 | isms/control-evidence-matrix | 5 |
| Internal audit report | DOC-ISMS-084 | isms/isms-internal-audit-report | 7 |
| Management review minutes | DOC-ISMS-085 | compliance/management-review | 8 |
| Stage 1 readiness pack | DOC-ISMS-091 | isms/stage-1-readiness-pack | 9 |
| Stage 2 audit evidence index | DOC-ISMS-092 | isms/stage-2-audit-evidence-index | 10 |
5. Sponsor, roles and project organisation
| Role | Name | Responsibilities | Time commitment (Example) |
|---|---|---|---|
| Sponsor | [@coo] | Owns the business case, chairs the steering group, removes obstacles, approves changes within tolerance | 2 hours a week |
| Top management | [@ceo] and executive team | Approve policy, scope, risk acceptance and resources; take part in management review | Phase gates and management review |
| ISMS manager | [@isms-manager] | Designs and runs the ISMS; reports on its performance (clause 5.3 b) | 1.0 FTE |
| Project manager | [@isms-project-manager] | Plan, track, report, manage the RAID log and change control | 0.5 FTE (may be the ISMS manager in small organisations) |
| Security team | [@security-team] | Risk workshops, technical controls, monitoring, incident process | 1.2 FTE across 3 people |
| Control owners | [@it-lead], [@hr-lead], [@facilities-lead], [@engineering-lead] | Implement and operate assigned controls; keep records | 0.6 FTE combined |
| Internal auditor | [@internal-auditor] (independent of audited areas) | Plan and perform the first internal audit | 0.2 FTE in phase 7 |
| Legal and privacy | [@legal-counsel], [@dpo] | Legal register, contracts, privacy interfaces | As needed |
| External consultant (optional) | [Firm, role] | Coaching, templates review, pre-audit check; never owns ISMS decisions | Per contract |
The full RACI for ISMS processes is kept in isms/isms-roles-raci
(DOC-ISMS-006).
6. Governance cadence
| Forum | Frequency | Chair | Members | Inputs | Decisions |
|---|---|---|---|---|---|
| Project steering group | Monthly and at each phase gate | [@sponsor] | CEO delegate, ISMS manager, project manager, CFO delegate, heads of engineering and HR | Status report, RAID log, budget, change requests | Phase gate approval, changes within tolerance, escalations |
| Project working group | Weekly | [@isms-project-manager] | ISMS manager, security team, control owners on rotation | Plan, action list, blockers | Task allocation, workarounds |
| Risk workshop | Per phase 3 schedule, then quarterly | [@isms-manager] | Risk owners | Asset inventory, threat catalogue, incidents | Risk ratings and proposed treatments |
| Top management briefing | At phase gates 2, 3, 8 and 10 | [@ceo] | Executive team | Policy, scope, risk acceptance, management review inputs | Approvals and resource decisions |
Status reporting: a one-page status report goes to the sponsor every [two weeks], with RAG status for schedule, budget, scope and risk.
7. Milestones to Stage 2
Worked example: Quillmere Health Systems, start 2027-01-04, target about 10 months (all dates Example).
| ID | Milestone | Evidence | Planned date |
|---|---|---|---|
| MS-01 (Example) | Charter approved, team mobilised | Signed charter | 2027-01-25 |
| MS-02 (Example) | Scope and context approved | DOC-ISMS-002, DOC-ISMS-003 approved | 2027-03-01 |
| MS-03 (Example) | Policy, roles and objectives approved | DOC-ISMS-001, DOC-ISMS-006, DOC-ISMS-024 | 2027-03-15 |
| MS-04 (Example) | Certification body contracted | Signed contract, audit dates booked | 2027-04-12 |
| MS-05 (Example) | Risk assessment, SoA and treatment plan approved | DOC-ISMS-016, 017, 011, 013 approved; residual risks accepted | 2027-04-26 |
| MS-06 (Example) | Priority controls implemented | Treatment plan actions due by this date closed | 2027-08-02 |
| MS-07 (Example) | Internal audit completed | DOC-ISMS-084 issued, findings logged | 2027-08-30 |
| MS-08 (Example) | Management review held | DOC-ISMS-085 minutes approved | 2027-09-06 |
| MS-09 (Example) | Stage 1 audit completed | Stage 1 report received | 2027-09-20 |
| MS-10 (Example) | Stage 1 findings closed | Evidence of closure in DOC-ISMS-093 | 2027-10-18 |
| MS-11 (Example) | Stage 2 audit completed | Stage 2 report received | 2027-11-01 |
| MS-12 (Example) | Project closed, handover done | Closure report, steering committee in place | 2027-11-29 |
8. Assumptions and constraints
8.1 Assumptions
| ID | Assumption | Owner | Validate by |
|---|---|---|---|
| ASM-001 (Example) | Control owners can give the agreed time without backfill | [@sponsor] | 2027-02-01 |
| ASM-002 (Example) | The colocation provider will share its own certificate and audit report under NDA | [@it-lead] | 2027-02-15 |
| ASM-003 (Example) | No major platform migration starts during the project | [@cto] | 2027-01-25 |
| ASM-004 (Example) | The certification body can schedule Stage 1 and Stage 2 within six weeks of each other | [@isms-manager] | 2027-04-12 |
| ASM-005 (Example) | Existing SaaS tools provide the logs needed for monitoring controls | [@security-lead] | 2027-03-15 |
8.2 Constraints
| ID | Constraint | Impact |
|---|---|---|
| CON-001 (Example) | Year 1 budget capped at the amount approved in DOC-ISMS-031 | Changes above 10% need top management approval |
| CON-002 (Example) | Stage 2 must be complete before the hospital framework tender deadline | Fixed end date with a two-month margin |
| CON-003 (Example) | No change freeze can exceed two weeks during the clinical go-live season | Remediation scheduled around releases |
| CON-004 (Example) | Customer data cannot leave the agreed hosting regions | Shapes tooling choices for logging and backup |
9. Project risks
| ID | Risk | Likelihood | Impact | Score | Response | Owner |
|---|---|---|---|---|---|---|
| PRJ-RISK-001 (Example) | Control owners prioritise delivery work over ISMS tasks | 4 | 3 | 12 | Named allocations in DOC-ISMS-031; sponsor escalation path | [@sponsor] |
| PRJ-RISK-002 (Example) | Records period too short before Stage 2 | 3 | 4 | 12 | Start recurring controls (access review, log review, backup test) early in phase 6 | [@isms-manager] |
| PRJ-RISK-003 (Example) | Policies written but not adopted | 3 | 3 | 9 | Communication plan, awareness sessions, attestations | [@hr-lead] |
| PRJ-RISK-004 (Example) | Key person (ISMS manager) leaves | 2 | 5 | 10 | Deputy named, documentation kept current | [@ceo] |
| PRJ-RISK-005 (Example) | Certification body availability delays Stage 1 | 2 | 3 | 6 | Book audit dates at MS-04 | [@isms-manager] |
10. Success criteria
The project is successful when:
- All deliverables in section 4 are approved and under document control.
- The Stage 1 audit raises no issue that prevents Stage 2 from going ahead on the planned date.
- The Stage 2 audit raises no major nonconformity, or every major nonconformity has an action plan accepted by the certification body within the time it sets.
- Spend is within 10% of the approved budget and the planned Stage 2 date is met or moved only by an approved change request.
- The ISMS steering committee, the annual calendar
(
isms/isms-annual-calendar) and the measurement programme (isms/isms-measurement-programme) are in place at closure. - A staff survey or attestation shows at least [90%] of staff have read the information security policy and completed awareness training.
11. Change control for the project
11.1 Tolerances
| Dimension | Project manager may approve | Sponsor may approve | Top management must approve |
|---|---|---|---|
| Schedule | Task moves that do not change a milestone | Milestone moves up to 2 weeks without moving Stage 2 | Any move of the Stage 2 date |
| Budget | Reallocation between cost lines up to USD 10,000 (Example) | Up to 10% of the year budget | Above 10% |
| Scope | Wording changes to the draft scope | Adding or removing a minor system or supplier interface | Adding or removing a service, site, legal entity or country |
| Quality | Template or tool changes | Changes to the evidence approach | Lowering any success criterion |
11.2 Process
Raise every change as a PCR, assess its impact, route it to the lowest level whose tolerance covers it, then update the plan and tell the team.
11.3 Change log
| PCR ID | Date | Requested by | Description | Impact | Decision | Approved by |
|---|---|---|---|---|---|---|
| PCR-001 (Example) | 2027-02-10 | [@it-lead] | Use the existing ticketing tool for the risk register instead of buying a GRC tool in year 1 | Budget minus USD 15,000 (above the project manager's USD 10,000 tolerance, within 10% of the year budget); slight manual effort increase | Approved | [@sponsor] |
| PCR-002 (Example) | 2027-03-08 | [@cto] | Add the outsourced support desk (a supplier interface with access to customer tickets) to scope after customer feedback | Two extra weeks in phase 5; Stage 2 unchanged | Approved | [@sponsor] |
| PCR-003 (Example) | 2027-06-14 | [@head-of-sales] | Bring Stage 2 forward by one month for a tender | No time left to close Stage 1 findings before Stage 2 | Rejected, risk to Stage 2 outcome | [@ceo] |
12. Handover and closure
At closure, the project manager prepares a closure report covering:
- deliverables status and where each is stored;
- final spend against budget and remaining commitments (for example surveillance audit fees in DOC-ISMS-031);
- open findings, treatment actions and their owners;
- lessons learned, recorded in the continual improvement register
(
isms/continual-improvement-register); - handover of recurring activities to their owners, confirmed in the
annual calendar (
isms/isms-annual-calendar) and the certification cycle plan (isms/certification-cycle-plan).
The project steering group hands its role to the ISMS steering committee
(isms/isms-steering-committee-charter, DOC-ISMS-007).
13. Size tiers
| Element | Small: Quillmere Analytics Ltd | Medium: Quillmere Health Systems | Large: Quillmere Group |
|---|---|---|---|
| Profile | 46 staff (38 employees, 8 contractors), one office plus remote, one public cloud in two regions | 320 staff, two offices, one colocation suite | 2,400 staff, 6 sites in 4 countries, OT and IT, ISO 9001 and ISO 22301 certified |
| Sponsor | CEO | COO | Group COO or CFO, with site directors as local sponsors |
| ISMS manager and project manager | Same person: Head of Engineering Operations, 0.5 FTE | Full-time ISMS manager; project manager 0.5 FTE | CISO with 14-person security office; dedicated programme manager and site coordinators |
| Draft scope | Whole company and SaaS platform | Scheduling platform and managed service, both offices, colocation suite | Group scope phased by site: HQ, data centre and service centre first, then the 3 plants |
| Governance | Fortnightly 30-minute check-in with the CEO | Monthly steering group, weekly working group | Programme board monthly, site steering groups, integration with the existing management system review |
| Target (Example) | Certification in 6 months | 10 months to Stage 2 | 15 months, phased by site |
| Charter length | 4 to 6 pages | Full template | Full template plus a site annex and integration plan |
14. Records and evidence
| Record | Proves | Owner | Location | Retention (Example) |
|---|---|---|---|---|
| Approved charter and versions | Mandate, roles and authority (clause 5.3) | [@isms-project-manager] | [Document management system] | Life of the ISMS plus 3 years |
| Steering group minutes | Oversight and decisions | [@sponsor] | [Project workspace] | 3 years |
| Status reports | Progress monitoring | [@isms-project-manager] | [Project workspace] | 3 years |
| Change log (section 11.3) | Controlled changes | [@isms-project-manager] | [Project workspace] | 3 years |
| Closure report and handover | Transition to operation | [@isms-manager] | [ISMS records library] | Life of the ISMS |
List these records in the documented information register
(isms/isms-documented-information-register) and map them in the
control evidence matrix (isms/control-evidence-matrix).
15. References
| Reference | Edition | Use |
|---|---|---|
| ISO/IEC 27001:2022, information security management systems requirements | 2022, with Amd 1:2024 | Clauses 4 to 10, certification basis. https://www.iso.org/standard/82875.html, https://www.iso.org/standard/88435.html |
| ISO/IEC 27003:2017, ISMS guidance | 2017 (a revision is in progress; check for a newer edition) | Implementation guidance. https://www.iso.org/standard/63417.html |
| ISO/IEC 17021-1:2015, requirements for certification bodies | 2015 | Stage 1 and Stage 2 audit structure. https://www.iso.org/standard/61651.html |
| ISO/IEC 27006-1:2024, requirements for ISMS certification bodies | 2024 | Audit time and planning by the certification body. https://www.iso.org/standard/82908.html |
Related templates: isms/isms-business-case,
isms/isms-implementation-roadmap, isms/isms-budget-resource-plan,
isms/isms-roles-raci, isms/isms-steering-committee-charter,
compliance/ms-scope, isms/certification-body-selection,
isms/stage-1-readiness-pack.
Standard and licence note
Structure aligned with ISO/IEC 27001:2022 including Amd 1:2024 (clauses 5.1, 5.3, 6.2 and 7.1) and common project management practice. The text, roles, milestones and examples are original; no ISO/IEC text is reproduced. You need the official standard for the requirements themselves: https://www.iso.org/standard/82875.html. Check the current edition of every standard before use. Dates and figures are Example values, and certification decisions belong to the accredited certification body. Template licence: MIT.
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