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Benefits Realization Plan Template

Benefits map, benefit profiles with measure, baseline, target, timing and owner, tracking schedule, dependencies and dis-benefits

项目管理标准benefitsrealizationplanmath

使用方法: Use with the business case, before delivery starts, to plan how benefits will be proven. Fill the benefits register and measure baselines first. Main pitfall: benefit owners inside the project team instead of in the business that realises them.

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Benefits Realization Plan: [Project name]

Plan for how and when the benefits that justify the project will be realised, measured and reported: benefits map, benefit profiles, tracking schedule, dependencies, dis-benefits and review. Based on common project and programme management practice. Replace every [bracketed] value and every row marked Example.

FieldValue
Document ID[BRP-PROJECT-001]
Project[Project name]
Business case[BC-001 version x.y]
Version[0.1]
Owner[@sponsor]
Prepared by[@project-manager]
Last updatedYYYY-MM-DD

1. Purpose and scope

This plan covers the benefits of [Project name] claimed in business case [BC-001] and sets out how they will be measured from the baseline date [YYYY-MM-DD] until [24] months after go-live, when responsibility for tracking passes fully to the business.

2. Benefits map

The benefits map traces each project output through the business change it enables to the benefit and strategic objective.

3. Benefits register

The register summarises all benefits; profiles follow in section 4.

IDBenefitTypeMeasureBaselineTargetExpected byOwner
B1Example: Shorter onboarding timeNon-financialMedian days application to active account11 days3 daysGo-live + 3 monthsHead of operations
B2Example: Lower cost per onboardingFinancial, cashableFully loaded cost per completed onboarding64 EUR28 EURGo-live + 6 monthsFinance director
B3Example: Fewer abandoned applicationsNon-financialAbandoned / started applications18%Below 8%Go-live + 6 monthsHead of digital
B4Example: More products per new customerFinancial, non-cashableProducts held at 90 days1.41.8Go-live + 12 monthsHead of retail
[B-n][Benefit][Type][Measure][Baseline][Target][Date][Owner]

4. Benefit profiles

Each benefit is described in a profile so that it can be measured consistently.

4.1 Profile B2: Lower cost per onboarding

AttributeValue
DescriptionExample: Reduce the cost of onboarding a retail customer by removing manual document checks and paper handling
MeasureTotal onboarding operating cost per month divided by completed onboardings that month
Data sourceFinance cost centre 4410 and onboarding system completion report
Baseline64 EUR (average of 12 months to YYYY-MM-DD)
Target28 EUR by go-live + 6 months
Interim targets50 EUR at +2 months, 35 EUR at +4 months
ValueApproximately 432,000 EUR per year at 12,000 onboardings
EnablersOutputs O2 and O3; staff reallocation agreed by HR
OwnerFinance director
Measured byFinance business partner, monthly

The annual value is calculated as:

V=(Cbaseline−Ctarget)×N=(64−28)×12,000=432,000 EURV = (C_{\text{baseline}} - C_{\text{target}}) \times N = (64 - 28) \times 12{,}000 = 432{,}000 \text{ EUR}

4.2 Profile [B-n]: [Benefit name]

AttributeValue
Description[What improves and for whom]
Measure[Precise definition]
Data source[System or report]
Baseline[Value and date]
Target[Value and date]
Owner[@name]

5. Tracking schedule

Benefits are measured and reported on the schedule below.

BenefitBaseline measuredFirst measurementFrequencyReported toFinal review
B1YYYY-MM-DDGo-live + 1 monthMonthlySteering committee, then operations boardGo-live + 12 months
B2YYYY-MM-DDGo-live + 2 monthsMonthlyFinance committeeGo-live + 12 months
B3YYYY-MM-DDGo-live + 1 monthMonthlyDigital boardGo-live + 12 months
B4YYYY-MM-DDGo-live + 3 monthsQuarterlyRetail boardGo-live + 24 months

6. Dependencies and enablers

Benefits depend on the following enablers.

BenefitDependencyTypeOwnerStatus
B2Example: 6 FTE of back-office capacity reallocated to customer adviceBusiness changeHR directorAgreed in principle
B3Example: Marketing campaign directs customers to the online channelOther initiativeHead of marketingPlanned
B4Example: Branch sales incentive scheme updatedPolicyHead of retailNot started
[B-n][Dependency][Type][@owner][Status]

7. Dis-benefits

The following dis-benefits are expected and managed.

IDDis-benefitWho is affectedMeasureMitigationOwner
DB1Example: Higher licence cost for identity verificationFinanceAnnual subscription cost (48,000 EUR)Included in B2 net valueFinance director
DB2Example: Fewer face-to-face contacts with new customersBranch staffShare of onboardings with branch contactFollow-up call offer within 30 daysHead of retail
[DB-n][Dis-benefit][Affected][Measure][Mitigation][@owner]

8. Risks to benefits

Key risks to realisation:

RiskBenefits affectedResponseOwner
Example: Staff savings not released because volumes growB2Measure cost per onboarding, not headcount; agree reallocation planFinance director
Example: Customers keep using paper forms out of habitB1, B3Paper form retired after 3 months; assisted digital in branchesHead of digital
[Risk][IDs][Response][@owner]

9. Reporting and review

Benefit status is reported in the steering committee report until project closure, then in the [operations board] pack. A formal benefits review takes place at go-live + 6 and + 12 months. Where a benefit is more than [20%] below its interim target, the benefit owner presents a recovery plan.

BenefitTargetLatest actualDateStatusComment
B13 days[n]YYYY-MM-DD[On track / At risk / Off track][Comment]
B228 EUR[n]YYYY-MM-DD[Status][Comment]

10. Handover of benefits ownership

At project closure the benefit owners confirm in writing that they accept responsibility for continued measurement and reporting. Open benefit actions are transferred with the closure report.

Standard and licence note

Based on common project and programme management practice for benefits management, benefits mapping and benefit profiles. This template is original text written for this collection. Template licence: MIT.

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