Procedure: Process name
ISO documented procedure – the "maintain documented information"
level of the QMS/ISMS pyramid (policy → procedure → work
instruction → record). Header block per controlled-document standard.
| Field | Value |
|---|
| Document ID | DOC-[AREA]-NNN |
| Version | N.N |
| Owner | Process owner role |
| Approved by | @name |
| Effective | YYYY-MM-DD |
| Next review | YYYY-MM-DD |
| Related clauses | ISO XXXXX cl.N.N |
1. Purpose
What this procedure governs; which standard requirement it implements.
2. Scope
- Applies to: departments, activities, systems
- Interfaces: upstream/downstream processes
3. Responsibilities
| Role | Responsibility (RACI) |
|---|
| Process owner | A – approves, reviews |
| Executor | R – performs steps |
| Reviewer | C – consulted |
| Management | I – informed |
4. Definitions
5. Procedure
5.1 Process flow
flowchart TD
A[Trigger / input] --> B[Step]
B --> C{Decision}
C -->|yes| D[Action]
C -->|no| E[Alternative]
D --> F[Output / record]
5.2 Steps
| Step | Actor | Action | Output/record |
|---|
| 1 | Role | What is done | Artifact produced |
| 2 | Role | ... | ... |
| 3 | Role | Control point – what is verified | Check result |
6. KPIs & monitoring
| Measure | Target | Frequency | Reviewed in |
|---|
| Process KPI | N | monthly | Mgmt review |
7. Records
| Record | Where stored | Retention |
|---|
| Evidence of execution | location | N years |
8. References
- ISO clause, parent policy, related procedures