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Business Analysis Plan Template

Plan for BA work: approach decision, stakeholder engagement, decision rights and change control, information management, BA performance measures, effort, risks

Anforderungen & AnalyseVollständigBABOK Guide v3, chapter 3 (structure only)businessanalysisplan

Anleitung: Use it when business analysis starts on an initiative and the sponsor needs to know how the analysis will run. Fill the approach decision and stakeholder analysis first, then governance and information management. The main pitfall is copying the project plan instead of planning the analysis work itself.

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Business Analysis Plan: [Initiative name]

Plan for the business analysis work on one initiative: the approach, how stakeholders will be engaged, how decisions and changes are governed, how business analysis information is managed, and how the work itself will be measured and improved. The section structure is aligned with the five tasks of the Business Analysis Planning and Monitoring knowledge area (chapter 3) of IIBA's A Guide to the Business Analysis Body of Knowledge (BABOK Guide) version 3 (2015). Replace every [bracketed] value and every row marked Example.

Document control

FieldValue
Document ID[BAP-INITIATIVE-001]
Initiative[Initiative name and short code]
Version[0.1]
Status[Draft / In review / Approved / Superseded]
Owner (lead business analyst)[@lead-ba]
Sponsor[@sponsor]
Approvers / reviewers[Sponsor, product owner, project manager, architecture lead]
Delivery approach[Predictive / Adaptive / Hybrid]
Last updatedYYYY-MM-DD
Next planned reviewYYYY-MM-DD
Classification[Internal / Confidential]
Related documents[Business case], [Project plan], [Requirements management plan], [Communication plan]

Approvals

RoleNameDecisionDate
Sponsor[@name][Approved / Approved with comments / Rejected]YYYY-MM-DD
Product owner[@name][Decision]YYYY-MM-DD
Project manager[@name][Decision]YYYY-MM-DD
Lead business analyst[@name]AuthorYYYY-MM-DD

Revision history

VersionDateAuthorChange summary
0.1YYYY-MM-DD[@name]Initial draft
0.2YYYY-MM-DD[@name]Example: Added the claims operations team as a stakeholder group after the kick-off workshop
1.0YYYY-MM-DD[@name]Example: Approved by the sponsor at the phase 1 gate

Contents

1. Context and scope of the business analysis work

1.1 Business need

[Two or three sentences: the problem or opportunity, who feels it, and what it costs today. Link the business case if one exists.]

Example: Tarnwick Home Insurance (fictional) takes 12,000 first notices of loss (FNOL) per quarter, almost all by telephone. Each call takes 14 minutes of agent time and customers wait an average of 9 days for a first payment. The board approved a self-service claims portal in the 2026 plan.

1.2 Scope of the business analysis work

In scope for business analysisOut of scope for business analysis
[Current-state analysis of claim notification][Vendor selection, owned by procurement]
[Future-state process and business rules][Detailed technical design, owned by architecture]
[Requirements and acceptance criteria for release 1][Training material production]
[Solution evaluation six months after launch][Pricing changes]

1.3 Business analysis team

RoleNameAllocationMain responsibilities
Lead business analyst[@name][100%]Plan, governance, stakeholder engagement, final quality of requirements
Business analyst[@name][80%]Process models, business rules, acceptance criteria
Data analyst[@name][40%]Baseline measures, data requirements, solution evaluation data
Product owner (counterpart)[@name][50%]Prioritisation, backlog decisions, acceptance

2. Business analysis approach

2.1 Approach decision

FactorAssessmentEffect on the approach
Certainty of the need[High / Medium / Low][Low certainty favours short discovery cycles]
Stability of requirements[Stable / Changing][Changing needs favour a backlog over a signed baseline]
Regulatory or audit expectations[Describe][Formal sign-off on rules and decisions where an auditor will look]
Stakeholder availability[Describe][Workshops versus asynchronous review]
Size and complexity[Describe][Number of analysts, depth of modelling]
Supplier involvement[Describe][Contracted specifications need a fixed baseline]

Chosen approach: [Predictive / Adaptive / Hybrid], because [reason].

Example: Hybrid. Business rules for claim acceptance and the data shared with the reinsurer are baselined and signed off, because the internal audit team reviews them. Portal screens and messages are refined in two-week iterations with the product owner.

2.2 Timing and level of detail

Phase or cadenceBusiness analysis focusLevel of detailFormality
Discovery (weeks 1 to 4)Current state, problem framing, stakeholder mapProcess level 1 and 2, high-level needsLight: workshop notes, one-page summaries
Definition (weeks 5 to 8)Future state, business rules, release 1 scopeRules and data at attribute levelFormal: reviewed and baselined
Delivery iterationsStories, acceptance criteria, refinementStory level, examplesLight: backlog items, reviewed in refinement
Evaluation (launch + 6 months)Actual value against expected benefitsMeasures and findingsFormal report to the sponsor

2.3 Elicitation and analysis techniques

TechniqueUsed forStakeholders involvedOutput
Document analysisExisting call scripts, policy wording, complaints logAnalystsCurrent-state notes
InterviewsClaims handlers, team leaders, fraud team[Groups]Interview notes (requirements/stakeholder-interview-guide)
WorkshopsFuture-state process and rulesClaims operations, product, legalProcess model, rule list (requirements/discovery-workshop-plan)
ObservationLive FNOL calls (with consent)AgentsPain points, timings
Process modellingCurrent and future FNOL processAnalystsBPMN diagrams
Business rules analysisClaim acceptance and routing rulesClaims, legalRules catalogue (requirements/business-rules-catalogue)
Acceptance and evaluation criteriaRelease 1 stories and evaluation measuresProduct owner, QAScenarios (requirements/acceptance-criteria-bdd)

2.4 Approach overview

The diagram shows the phases in 2.2 and the baseline decision in 4.4. Redraw it when the chosen approach changes.

3. Stakeholder engagement

3.1 Stakeholder analysis

Keep the full register in project/stakeholder-register; this table records only what the analysis needs.

IDStakeholder or groupInterest in the changeInfluenceAttitudeKnowledge they hold
STK-01 (Example)Claims operations managerFewer calls, shorter handling timeHighSupportiveVolumes, staffing, call reasons
STK-02 (Example)Claims handlersLess repetitive data entry, fear of job changeMediumMixedReal exceptions and workarounds
STK-03 (Example)Fraud teamEarly fraud signals, no loss of controlHighCautiousFraud indicators, referral rules
STK-04 (Example)PolicyholdersFast, simple notification and paymentMedium (through complaints and reviews)UnknownExperience of the current process
STK-05 (Example)Internal auditEvidence that rules are controlledHigh at gatesNeutralControl expectations
[STK-nn][Group][Interest][High / Medium / Low][Attitude][Knowledge]

3.2 Collaboration and communication plan

StakeholderHow we collaborateFrequencyFormatOwner
STK-01Decision meeting, review of baselinesEvery two weeksMeeting, written summaryLead BA
STK-02Observation, interviews, prototype walkthroughsDiscovery, then each iterationIn person or videoBA
STK-03Rules workshops, review of fraud referral rulesDefinition phaseWorkshopBA
STK-04Usability tests on prototypes, survey after launchTwo rounds before launch, one afterRemote sessionsProduct owner
STK-05Walkthrough of governance and traceabilityAt each gateMeetingLead BA

Align recurring messages with the project communication plan (project/communication-plan) so stakeholders do not receive two versions of the same update.

4. Business analysis governance

4.1 Decision rights

DecisionProposesDecidesConsultedInformed
Release scopeProduct ownerSponsorLead BA, project managerAll stakeholders
Business rule baselineLead BAClaims operations managerLegal, fraud, auditDelivery team
Story priority within a releaseProduct ownerProduct ownerBA, delivery teamSponsor
Change to a baselined ruleAny stakeholderChange control boardLead BA, legalDelivery team
Escalated disagreementLead BASponsorParties involvedProject board

4.2 Change control

  1. Raise the change with the reason, the requirement or rule IDs affected and the urgency.
  2. The business analyst assesses impact on scope, value, cost, time, risk, compliance and traceability within [five working days].
  3. The decider in 4.1 accepts, rejects or defers it.
  4. The business analyst updates the requirement, the traceability links and the revision history, and tells affected stakeholders.

4.3 Prioritisation

Method: [MoSCoW / weighted scoring / cost of delay]. Criteria: [business value, regulatory need, risk reduction, dependency, cost]. Record the method in product/prioritization when the product team owns the backlog.

4.4 Approval and sign-off

ItemApproval neededEvidence kept
Business requirements baselineSponsorSigned approval in the document control table
Business rules baselineClaims operations manager and legalApproval record, rule catalogue version
Release acceptanceProduct ownerAcceptance test results

5. Business analysis information management

5.1 Information types and where they live

InformationFormatTool or repositoryOwnerAccess
Business and stakeholder requirementsDocument[Repository]Lead BAProject team, read for stakeholders
Stories and acceptance criteriaBacklog items[Backlog tool]Product ownerProject team
Process modelsBPMN files[Modelling tool]BAProject team
Business rulesCatalogue[Repository]BAProject team, audit
DecisionsDecision log (business/decision-log)[Repository]Lead BAProject team
Elicitation notesNotes, recordings with consent[Restricted folder]BAAnalysts only

5.2 Level of abstraction and templates

[Which document templates are used for which audience, for example requirements/business-requirements for the sponsor, requirements/stakeholder-requirements for operations, product/user-story for the delivery team.]

5.3 Traceability

Trace business objectives to business requirements, business requirements to stakeholder requirements and rules, and those to stories and tests. Maintain the links in requirements/traceability-matrix, and keep the wider requirements process in requirements/requirements-management-plan.

5.4 Attributes recorded for each requirement

AttributeValues
IDPrefix plus number, never reused
SourceStakeholder ID, document or regulation
PriorityPer 4.3
StatusProposed, Approved, Implemented, Verified, Deferred, Withdrawn
OwnerNamed person
StabilityHigh, Medium, Low
Acceptance criteriaReference to scenario or test

5.5 Storage, retention and privacy

Recordings and notes that contain personal data are stored in [restricted location], kept for [period agreed with the data protection officer] and deleted after [event]. Requirements and decisions are kept for [period] after the solution is retired. Check your organisation's retention schedule and data protection policy.

6. Performance measures and improvement

6.1 Measures

IDMeasureHow measuredTargetReview
BAM-01 (Example)Stories ready before sprint planningShare of planned stories meeting the definition of readyAt least 90%Each iteration
BAM-02 (Example)Requirement defects found in reviewDefects per 100 requirements (requirements/requirements-review-checklist)Falling over three reviewsEach review
BAM-03 (Example)Rework caused by misunderstood requirementsStories reopened for requirement reasonsFewer than 2 per iterationEach retrospective
BAM-04 (Example)Stakeholder confidenceShort survey, 1 to 5 scaleAt least 4.0Each phase gate
[BAM-nn][Measure][Method][Target][Cadence]

6.2 Review and improvement

At each [phase gate or fourth iteration] the lead business analyst reviews the measures with the product owner and project manager, records what to change in this plan, and updates the revision history. Lessons that apply beyond the initiative go to project/lessons-learned.

7. Activities, deliverables and effort

ActivityDeliverableEffort (hours)ShareTiming
Planning (Example)This plan406.7%Weeks 1 to 2
Strategy analysis (Example)Current and future state, gap analysis488.0%Weeks 2 to 4
Elicitation (Example)Interview and workshop outputs16026.7%Weeks 1 to 8
Analysis and design definition (Example)Requirements, rules, models, acceptance criteria22036.7%Weeks 5 to 20
Requirements life cycle management (Example)Traceability, change assessments6010.0%Throughout
Solution evaluation (Example)Evaluation report (requirements/solution-evaluation-report)7212.0%Launch + 6 months
Total600100%

Estimation basis: [past initiatives of similar size, number of stakeholder groups, number of processes and rules in scope].

8. Risks, assumptions and dependencies

IDTypeDescriptionLikelihoodImpactResponseOwner
BAR-01 (Example)RiskClaims handlers unavailable during peak seasonMediumHighBook sessions before the season, use observation instead of workshopsLead BA
BAR-02 (Example)RiskFraud rules held only by two expertsHighHighPair a BA with each expert, review rules with auditBA
BAR-03 (Example)AssumptionBaseline call data for the last 12 months is availableConfirm with the data analyst by week 2Data analyst
BAR-04 (Example)DependencyLegal review of claim acceptance wordingAgree review slots in week 1Lead BA
[BAR-nn][Type][Description][L][I][Response][@owner]

9. Glossary and references

9.1 Glossary

TermMeaning in this plan
Business analysis approachThe overall method, timing and formality chosen for the analysis work
BaselineAn approved set of requirements or rules that changes only through change control
FNOLFirst notice of loss: the customer's first report of a claim (example domain)
Knowledge areaOne of the six groups of tasks in the BABOK Guide
StakeholderA person or group affected by, or able to influence, the change

9.2 References

ReferenceUse
IIBA, A Guide to the Business Analysis Body of Knowledge (BABOK Guide) v3, 2015, chapter 3Task structure of this plan (names only)
[Business case]Need, benefits and constraints
[Project plan]Schedule and project governance
requirements/requirements-management-planRequirements process, baselines, tools
requirements/business-requirementsBusiness requirements document
project/stakeholder-registerFull stakeholder register
project/benefits-realization-planBenefits that the solution evaluation will measure

Standard and licence note

Structure aligned with the five tasks of the Business Analysis Planning and Monitoring knowledge area (chapter 3: 3.1 Plan Business Analysis Approach, 3.2 Plan Stakeholder Engagement, 3.3 Plan Business Analysis Governance, 3.4 Plan Business Analysis Information Management, 3.5 Identify Business Analysis Performance Improvements) of A Guide to the Business Analysis Body of Knowledge (BABOK Guide) version 3, published by the International Institute of Business Analysis (IIBA) in 2015. BABOK is a registered trademark of IIBA. This template is original text written for this collection; it uses only the guide's task names and numbers and reproduces none of its content. As of October 2026 version 3 is the current edition listed by IIBA; check for a newer edition before use. Official text: IIBA, purchase or member access at https://www.iiba.org/career-resources/a-business-analysis-professionals-foundation-for-success/babok/. Template licence: MIT.

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