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MBA Healthcare Management Kit

Healthcare major path: health economics guide, queueing, process and quality cards, leadership and change management.

8 templates in 3 steps, in the order you use them. Open any template in the editor, fill it in and export it to PDF, DOCX or HTML.

Step 1

Learning

  1. Healthcare Management Course Guide Template

    Full

    MBA healthcare elective: health economics, insurance, OECD 2024 system comparison, payment models, value-based care, ICER, pharma, mini-case, self-test

    Academic course basis; OECD Health Statistics (2024 data, retrieved 2026-10-30)
Step 2

Operations

  1. MBA Queueing Concept Card Template

    Full

    Utilisation and variability, Little's law, M/M/1 and Erlang C staffing with Excel formulas, Kingman G/G/1, waiting-time curve, pooling, ED case, self-test

    Erlang (1917); Little (1961); Kingman (1961)

  2. MBA Process Analysis Concept Card Template

    Full

    Process analysis card: flow diagrams, capacity, bottleneck, utilisation, flow time, Little's Law with examples, improvement levers, self-test

    Little's Law (Little 1961); bottleneck logic (Goldratt and Cox 1984)

  3. MBA Quality Management Concept Card Template

    Full

    Cost of quality, X-bar R and p charts with computed limits, Cp and Cpk, sigma levels, DMAIC, lean wastes, Deming's 14 points paraphrased, root-cause tools

    Shewhart (1931); Deming (1986); NIST/SEMATECH e-Handbook ch. 6

  4. PDSA Cycle Worksheet Template

    Standard

    One PDSA test of change: Model for Improvement aim and measures, driver diagram, plan with prediction, do, study, act, ramp of cycles, run chart with rules

    IHI Model for Improvement (Langley et al. 2009); run chart rules (Perla et al. 2011)
Step 3

Leadership

  1. MBA Leadership and Organisational Behaviour Course Guide Template

    Full

    Competencies, 13-session roadmap, key concepts, biases, power, leadership theories, culture, Tallow Creek mini-case and teaching note, rubric, exam plan

    Kahneman and Tversky 1979; French and Raven 1959; Burns 1978; Bass 1985; Schein 1985

  2. Change Management Concept Card Template (Lewin, Kotter, ADKAR)

    Full

    Force field, Lewin debate, Kotter eight stages, ADKAR barrier points, resistance, stakeholder priority map, adoption curve, change plan and budget

    Lewin 1947; Kotter 1995 and 1996; Hiatt 2006 (ADKAR); Cummings, Bridgman and Brown 2016

  3. MBA Business Ethics Course Guide Template

    Full

    Business ethics course guide: four ethical lenses, Friedman vs stakeholder theory, governance, behavioural ethics, 13 sessions, Tallow Creek mini-case

    Rawls 1971; Freeman 1984; Friedman 1970; Paine 1994; Rest 1986; Bazerman and Tenbrunsel 2011