Procedure: Process name

ISO documented procedure – the "maintain documented information" level of the QMS/ISMS pyramid (policy → procedure → work instruction → record). Header block per controlled-document standard.

Field	Value
Document ID	DOC-[AREA]-NNN
Version	N.N
Owner	Process owner role
Approved by	@name
Effective	YYYY-MM-DD
Next review	YYYY-MM-DD
Related clauses	ISO XXXXX cl.N.N

1. Purpose

What this procedure governs; which standard requirement it implements.

2. Scope

• Applies to: departments, activities, systems
• Interfaces: upstream/downstream processes

3. Responsibilities

Role	Responsibility (RACI)
Process owner	A – approves, reviews
Executor	R – performs steps
Reviewer	C – consulted
Management	I – informed

4. Definitions

Term	Meaning
Term	...

5. Procedure

5.1 Process flow

flowchart TD
    A[Trigger / input] --> B[Step]
    B --> C{Decision}
    C -->|yes| D[Action]
    C -->|no| E[Alternative]
    D --> F[Output / record]

5.2 Steps

Step	Actor	Action	Output/record
1	Role	What is done	Artifact produced
2	Role	...	...
3	Role	Control point – what is verified	Check result

6. KPIs & monitoring

Measure	Target	Frequency	Reviewed in
Process KPI	N	monthly	Mgmt review

7. Records

Record	Where stored	Retention
Evidence of execution	location	N years

8. References

• ISO clause, parent policy, related procedures