FAQ: Product or topic
FAQ – getting-started / usage / privacy
使用方法: Product sites, onboarding. Privacy questions are the most-read – answer them plainly.
预览
FAQ: Product or topic
Getting started
What is this product? One-sentence answer, then a link to the full doc.
Who is it for? Answer.
Is it free? Answer with any caveats stated plainly.
Usage
How do I do common task X? Short answer + link to detailed guide.
Does it work offline? Answer.
Where is my data stored? Answer – be precise, users care.
Troubleshooting
Why does X not work? Most common cause first, then how to diagnose.
How do I reset everything? Steps + warning about what is lost.
Account & billing
Do I need an account? Answer.
How do I cancel / get a refund? Answer.
Privacy & security
What data do you collect? Answer plainly – this is the question users actually read.
How do I delete my data? Steps.
Still stuck?
- Support channel: link
- Community: link