Bộ mẫu phân tích nghiệp vụ

Plan for BA work: approach decision, stakeholder engagement, decision rights and change control, information management, BA performance measures, effort, risks

Elicitation approach, RACI, requirement attributes, prioritisation, baseline and change control, traceability, metrics

Stakeholder register with interest, influence, attitude, power/interest grid, engagement gaps, actions and communication preferences

Workshop series plan and record: objectives, participants, data requests, schedule, agendas, capture IDs, pain points, requirements, fit-gap, playback

Interview programme and question bank: information and agreement script, structure, core and role questions, NFR probes, probing techniques, notes sheet, coding, coverage

Workshop: purpose and output, facilitation roles, participants, accessibility and remote logistics, pre-work, decision methods, timed agenda, results, actions

As-is baseline: applications, integrations, data, infrastructure, security (CSF 2.0), operations (DORA), quality, cost (FOCUS), contracts, findings, gaps

Capability modelling rules, L1 to L3 hierarchy, definitions catalogue, maturity and importance scoring, heatmap, value stream and app mapping

SWOT with decision scope, impact scale, evidence and source columns, summary quadrant, TOWS cross-analysis (SO, WO, ST, WT), ranked actions

Political, economic, social, technological, legal and environmental factors with dated evidence, impact x likelihood scores, priorities, monitoring

Fit-to-standard workshops, classification rules, fit-gap register, gap scoring, resolution options, upgrade impact, decisions, backlog handoff

Business purpose, measurable objectives, processes, rules, business requirements with attributes, success metrics (BRS/BRD)

Stakeholder needs per group with attributes, business context, operational modes, scenarios and traceability (StRS)

Business process description: owner, scope, SIPOC, swimlane process map, step table, controls, KPIs, exceptions, related processes

One actor goal: scope, level, stakeholders and interests, guarantees, main scenario, lettered extensions, variations

Business rules: types and conventions, catalogue with ID, statement, type, source, owner, enforcement level, details, enforcement points, change log

Data entities, dictionary, ISO/IEC 25012 quality requirements, retention, privacy classification, lineage, interfaces and migration

NFR register with metric, target, minimum, priority, source, verification; 25010:2023 categories plus operability, compliance, cost; traceability

Requirements inspection: review details, per-requirement checks by 29148 characteristic, set checks, defect log, defect density summary, sign-off

Forward and backward links from business need to tests and results, coverage metrics, orphan analysis, change impact

Project change request with impact on scope, schedule, cost, quality and risk, options, CCB decision record, change log and flow

Feasibility study across technical, economic, legal, operational and scheduling dimensions with scoring, costs, risk and sensitivity

Strategic, economic, commercial, financial and management cases, options appraisal, NPV, IRR, WACC, payback, sensitivity, benefits and risks

Post-launch evaluation: measures with baseline, target and actual, attainment, solution and enterprise limitations, recommendations, decision